1. Provider identification
The provider is Oleksandr Petryshchenko, trading as Olek AI Studio, based in Valencia, Spain. Contact: legal@olekaistudio.es.
2. Object
Olek AI Studio provides its own products — AIMAITAI, Moldai and any other added to the catalogue — on a subscription basis (software as a service). The client obtains a non-exclusive, non-transferable right of use for the contracted period. The software, its code and design are not sold or assigned.
3. Sign-up and periods
- Sign-up is completed by accepting these terms online or by a digitally signed proposal (eIDAS, EU Regulation 910/2014).
- Available periods: monthly, 6 months or annual, as stated in the proposal or the billing panel.
- The subscription renews automatically for an equal period unless cancelled before the renewal date.
4. Price and payment
- The price depends on the product, the type and size of the business and the chosen plan. It is communicated before sign-up and detailed in the proposal or panel.
- Each period is paid in advance by bank transfer or the enabled payment method. Prices exclude VAT.
- 6-month and annual periods may carry a discount on the monthly price; the discount is lost if the period is interrupted.
- Non-payment leads to suspension of access 7 calendar days after notice. Data is kept for a further 30 days before deletion.
- Olek AI Studio may update prices with 30 days' notice; the new price applies from the next renewal.
5. Onboarding
Initial configuration (business details, hours, channels, users) takes place in the days after sign-up with the client's cooperation. Delays attributable to the client (access, third-party verifications such as Meta or Google, content) are not the provider's responsibility. Customisations outside the catalogue, if agreed, are contracted separately.
6. Client data
- Data entered by the client and its users belongs to the client. Olek AI Studio acts as processor under the GDPR; the processing agreement forms part of these terms.
- The client may export its data from the panel at any time and request deletion on cancellation.
- Each business is isolated. Data is not used to train models nor shared with other clients.
- AI features may process messages through external providers under processing agreements; the current list is in the privacy policy.
7. Intellectual property
The software, its code, interfaces, prompts, documentation and trademarks are the property of Olek AI Studio. The subscription transfers no ownership. Copying, decompiling, reselling or sharing access with third parties is prohibited. The client's content and brand remain the client's.
8. Availability and support
- Monthly availability target of 99%, excluding announced maintenance windows and causes beyond our control (messaging, telephony, AI or hosting providers).
- Support by a person, on working days, included in all plans. Product updates are deployed at no extra cost.
- Third-party channels (WhatsApp, Instagram, Telegram, email, telephony) are subject to their own terms and approvals.
9. Acceptable use
The client agrees to use the service lawfully, not to send unsolicited communications, to inform its users that they interact with an automated assistant where required (EU AI Act) and to keep its credentials confidential. Abusive or illegal use allows immediate suspension.
10. Confidentiality
Both parties keep commercial, technical and customer information confidential during the relationship and for 5 years after.
11. Limitation of liability
The service is provided with professional diligence. Olek AI Studio's total liability is limited to the amount paid by the client in the 12 months preceding the event. Indirect damages, loss of business or profit are excluded, as are AI-generated replies the client has not supervised or corrected using the panel tools.
12. Cancellation
- The client may cancel at any time from the panel or in writing. Cancellation takes effect at the end of the current period; started periods are not refunded.
- After cancellation the client has 30 days to export its data. It is then permanently deleted unless legally required to be kept.
- Olek AI Studio may terminate for non-payment, abusive use or discontinuation of the product, with 30 days' notice except for serious cause.
13. Changes
Olek AI Studio may update these terms with 30 days' notice. If the client does not accept the changes, it may cancel before they take effect without penalty.
14. Governing law and jurisdiction
These terms are governed by Spanish and EU law. Disputes are submitted to the courts of Valencia, Spain, without prejudice to consumer rights under applicable law.
Contact
For any contractual or legal inquiry, write to legal@olekaistudio.es.